🧭 Position Overview

The Field Specialist I, Advanced CIP is a high-impact technical role requiring advanced expertise in configuring, servicing, and optimizing Ricoh’s products and solutions. This position combines hands-on service delivery with strategic consulting, customer training, and proactive solution development. Ideal candidates are self-directed, tech-savvy professionals who thrive in dynamic environments and are committed to delivering exceptional customer experiences.

  🔧 Core Responsibilities Technical Expertise & Solutions Delivery

Configure, install, troubleshoot, and maintain a wide range of Ricoh products and services

Lead complex problem-solving efforts and mentor peers in technical resolution

Provide consultative support and strategic analysis to improve customer workflows

Identify and implement volume-building opportunities to enhance product utilization

Maintain and share expertise on equipment operations and specifications

Customer Engagement & Relationship Management

Serve as a trusted advisor, anticipating customer needs and promoting Ricoh’s support offerings

Deliver professional, solution-oriented training and guidance to end users

Foster strong, collaborative relationships with customers and internal teams

Manage time and service schedules independently while supporting team objectives

Workload & Service Management

Execute service calls and workload management procedures with precision

Conduct workflow observations and present tailored solutions for operational improvement

Maintain high productivity and responsiveness across assigned service areas

Administrative & Compliance

Complete all required documentation, logs, and reports accurately and on time

Maintain inventory (car stock or on-site) and ensure proper tracking of time and activities

Adhere to company policies and support others in compliance and documentation

  🎯 Performance Expectations

Meet or exceed productivity, quality, and response time targets

Participate in Ricoh’s Extra Value programs and bill services accordingly

Demonstrate professionalism and resilience in high-pressure or complex situations

  📚 Qualifications

Valid state driver’s license and required auto insurance per Ricoh policy

High school diploma required; coursework or experience in computers, electronics, networking, and printing software preferred

Completion of Ricoh’s Technology Services Training and Certification Program (see certification requirements)

  💡 Skills & Attributes

Strong organizational, interpersonal, and communication skills

Advanced multitasking and prioritization abilities

Skilled in Microsoft Office and mobile technology applications

Solutions-focused mindset with a commitment to continuous learning

Professionalism under pressure and effective conflict resolution

  🚗 Working Conditions

Extensive daily travel by car; occasional overnight travel may be required

Physical demands include lifting up to 50 lbs, moving equipment up to 400 lbs, and frequent bending/kneeling

May involve outdoor work and exposure to varied weather conditions

Shift work, overtime, and on-call availability may be required