Do you enjoy building solid internal and external relationships resulting in growth?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About The Role

Combining relationship management with subject matter expertise, the Customer Success Manager (CSM) maximizes the value of our solutions by driving successful outcomes for customers, helping them optimize workflows, and transforming their approach to online research. By delivering an exceptional customer experience, they support customer retention and contribute to business growth. Additionally, the CSM develops, implements, and/or delivers technical training related to the organization’s products. They collaborate with product development teams to update training materials, ensuring accuracy and effectiveness of courseware and supporting resources aligned with new product releases. The CSM may also provide technical product training to internal staff—such as customer service teams, engineers, and sales personnel—as well as to customers, ensuring comprehensive understanding and effective use of solutions

Responsibilities

This role primarily focuses on strategic accounts, with 66% in the Tax market, playing a key role in supporting that segment.Develop professional expertise within your discipline, expanding your capabilities and knowledge.Adhere to guidelines and procedures to resolve issues, working with moderate guidance.Train and mentor new colleagues.

Requirements

Demonstrates a solid understanding of basic concepts and procedures, effectively handling a variety of routine tasks.Understands key business drivers and uses this knowledge to complete tasks efficiently.Capable of assisting in training new team members and contributing to performance evaluations.Applies established procedures to resolve routine issues effectively.Performs tasks with moderate guidance and supervision.Clearly and straightforwardly explains complex information in basic situations.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
 

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional daysHealth screening, eye care vouchers and private medical benefitsWellbeing programsLife assuranceAccess to a competitive contributory pension schemeSave As You Earn share option schemeTravel Season ticket loanElectric Vehicle SchemeOptional Dental InsuranceMaternity, paternity and shared parental leaveEmployee Assistance ProgrammeAccess to emergency care for both the elderly and childrenRECARES days, giving you time to support the charities and causes that matter to youAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAccess to employee discounts scheme via Perks at Work
 

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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