Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Senior Field Service Technician is responsible for performing field service activities at customer sites in a safe, professional, and efficient manner. This includes the installation, maintenance, and troubleshooting of mechanical, electrical, and diesel systems. The technician serves as a front-line representative of the company, ensuring high levels of customer satisfaction while promoting safety and operational excellence. **Key Responsibilities:** + Conduct field service activities, including diagnostics, maintenance, repairs, and troubleshooting of mechanical, electrical, and diesel systems. + Deliver and set up equipment/materials at customer sites as needed. + Proactively identify and resolve safety issues involving company- and customer-owned equipment. + Maintain accurate documentation of service activities, inspections, and customer interactions. + Promote a culture of safety, performance, and continuous improvement. + Ensure proper care, handling, and maintenance of company tools and equipment. + Work independently or collaboratively as part of a project team, depending on scope. + Communicate professionally with customers and internal stakeholders. + Participate in planning and safety meetings and adhere to all company policies and procedures. + Travel as needed, including overnight stays, based on business needs. **Qualifications:** **Education:** + High school diploma or equivalent required. **Experience:** + 2–5 years of relevant technical or field service experience, preferably in industrial or commercial water systems or similar environments. + Prior experience with diesel engines, mechanical systems, or electrical troubleshooting strongly preferred. + Experience working in field-based roles or remote environments. + Ability to obtain TWIC, DISA, and other customer-specific clearances. + Passport eligibility for cross-border work is a plus. **Licensing:** + **Class A CDL preferred** or **willingness to obtain** **Skills and Competencies:** + Strong technical aptitude in mechanical, electrical, or diesel systems (specific to business unit). + Ability to work independently with minimal supervision. + Excellent customer service and communication skills. + Proficiency in Microsoft Office and smart devices. + Demonstrated critical thinking and troubleshooting ability. + Strong organizational and documentation skills. + Commitment to safety, continuous improvement, and performance excellence. **High-Impact Behaviors:** + **Continuous Learning:** Proactively seek out training and development opportunities. + **Team Collaboration:** Actively contribute to team goals and foster positive, solution-oriented teamwork. + **Results Orientation:** Deliver high-quality work efficiently and effectively with a focus on outcomes. **Travel Requirements:** + Up to 25% travel required, including overnight stays depending on project location. Salary range: $46,200.00 - $73,900.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation