Deliver field services projects and programs for successful implementation of service resource skills model and processes management. (governance, risk, quality assurance, issue resolution and reporting) **In this** **role, the incumbent will** + Participate in EUC field service transition activities and assist knowledge gathering and documentation from external customers + Due diligence with customer prior to RFP & BAFO submissions + Create process document of current service for the customer and partner and work closely with our Third Party Partner + Good understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL. **What** **you’ll** **need to succeed (required** **skills)** + End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc + Microsoft Windows & MAC desktop operating systems efficiency + Strong Vendor Relationship skills + Experience with Retail industry is an asset At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. **Working arrangements** We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Mississauga, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.