Field Services Analyst I, Days- Oceanport, NJReq #:0000202912 Category:Information Systems and IT Status:Full-Time Shift:Day Facility:RWJBarnabas Health Corporate Services Department:IT&S Service Management Salary:$54,876.00 - $85,058.00 per year Location: System Business Office, 2 Crescent Place, Oceanport, NJ 07757 Job Title:Field Services Analyst I Location:System Business Office Department Name:IT&S Service Management Req #:0000202912 Status:Full-Time Shift:Day Salary Range: $54,876.00 - $85,058.00, Pay Transparency: The above reflects the anticipated hourly range for this position if hired to work. The Compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: Primary role is to support and maintain RWJBarnabas Health s users and infrastructure, Responsibilities include the coordination and fulfillment of incidents and requests through service management while adhering to organizational policies and procedures, Must represent company in a professional and enthusiastic manner; by providing excellent customer service and supporting the company s mission/vision, Qualifications: Required: Bachelor s degree in Computer Science, Information Systems, Business Administration or related field At least 1-3 years of experience supporting large organizations in a desktop support role Preferred: Experience within the healthcare environment General knowledge of desktop and end-user support 365 OneDrive experience highly preferred MS Technology highly preferred Certifications and Licenses Comp TIA A+ Certification preferred Valid NJ Driver s License required Scheduling Requirements: Full Time M-F 9a-5p working hours to provide site coverage On Call Availability required 1-2 times per month (subject to change based on business needs) Must be able to travel to any RWJBH facility as needed Essential Functions: Will work in an extremely fast-paced and challenging office-environment Will be required to travel to and from RWJBarnabas Health Affiliates Must be able to transport information systems related equipment Ability to lift 40+ pounds of technical equipment Assist department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and software Monitor and troubleshoot computer hardware and software, mobile devices, telecom, and networking problems as they occur Prioritize problems by following established priority, ensures all jobs are completed as scheduled or requested within SLA guidelines Assignments should be completed thoroughly in an accurate, prompt, and neat manner Must consistently meet key metrics on incidents and requests: tickets per month, tickets resolved within SLA, mean time to resolve, etc, Assists with the day-to-day maintenance of RWJBH PCs Perform advanced hardware and software repair procedures on desktop and laptop computers, performing data backup and recovery as needed Assist employees with technical requests by troubleshooting, resolution, and escalation if required Provide guidance to conditions which must be met to fulfill requests Must follow IMAC process; the proper procedures and protocols on handling hardware and software requests, refresh, and maintaining the asset database Available for on-call and after-hours support and responding to escalations in a timely manner Carry company provided mobile phone, and answer your phone, texts in a timely manner Perform training to staff and customers on various technology topics, including hardware configurations, processes, and applications Provide thorough documentation and timely updates within ITSM ticketing system Evaluate all assets to ensure security compliance including but not limited to antivirus protection, patch management, data encryption, etc, Available for on-call and after-hours support and responding to escalations in a timely manner, Carry company provided mobile phone, and answer your phone, texts in a timely manner Perform additional duties and responsibilities as requested by management Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Additional Information: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: + Paid Time Off including Vacation, Holidays, and Sick Time + Retirement Plans + Medical and Prescription Drug Insurance + Dental and Vision Insurance + Disability and Life Insurance + Paid Parental Leave + Tuition Reimbursement + Student Loan Planning Support + Flexible Spending Accounts + Wellness Programs + Voluntary Benefits (e.g., Pet Insurance) + Community and Volunteer Opportunities + Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon + .and more! RWJBarnabas Health is an Equal Opportunity Employer