Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 05/06/2025
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Introduction
We are seeking a Field Service Supervisor – Mackay to join our Services team. You will be responsible for execution and supervision of the Field Service team at customer sites. You will focus on safety, customer service, and customer satisfaction.
In this position, you will report in to the Field Service Manager – East. This role will be based in Mackay and would suit a local resident.
What you’ll do
• Responsible for the supervision of hands-on, mechanical service work at customer sites
• Supervise the installation and commissioning of systems, machinery and associated spare parts and wear material components
• Provide technical field service site support
• Promote products and services to customers
• Promote the sales of OEM spare parts and wears material components
• Support field service technicians and carry out hands on mechanical service work within the customer site or repair facilities if required
• Support Technical Support Teams on complex issues
• Ensure team delivers site reports, time sheets and travel expense reports after each job in a timely manner
• Support quotation work by providing scope of work, initial planning and pricing information
• Support warranty process and Root Cause Analysis (RCA) where applicable
• Assist the Field Service Coordinator with allocation of work to team members
• Promote a proactive safety culture and ensure team follows Metso & customer HSE requirements
• Ensure team carries out work in accordance with Metso processes, instructions and training, with a specific focus on our brand requirements, certification principles, field service process and proper utilization of the FSM tool and digital inspection application
Who you are
• 5 years minimum experience in industrial equipment, technical support and service.
• Relevant Trade certificate
• At least 2 years of supervisory experience
• Experience in troubleshooting technical-field-related problems
• Ability to effectively lead and supervise customer/user personnel under various working conditions and hours
• Ability to interact, on a technical level with Field Sales, Training, Application & Technical Support groups as well as Parts, Support & Engineering groups
• Ability to maintain a steady and level attitude under pressure
• Ability to read hydraulic schematics
• Ability to solve problems and situations
• Must be able to pass random medical and drug tests and be able to pass a medical check / be physically fit
• Ability to travel within short notice
• Ability to work away from home, for extended periods and extended hours, on weekends or as required
What's in it for you
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit for all permanent and maximum term employees
• Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment
• Gender Neutral Paid Parental Leave of 18 weeks at full pay
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Active Social Club and companywide social events as your social wellness is important to us
• Family focused events as your family forms part of our close-knit community
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Company provided Salary Continuance insurance cover
• Career development & education assistance to further your technical and leadership ambitions
Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.
Hiring Manager: Rachael McGregor
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
metso.com