**DESCRIPTION** We are looking for a talented **Field Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Field Service Department** in **Tarkwa, Ghana** **In this role, you will make an impact in the following ways** : + Efficient Repairs: By diagnosing and completing less complex engine repairs at the customer's site, you ensure minimal downtime and quick resolution of issues. + Customer Engagement: Your courteous and professional manner will build strong relationships with customers, enhancing their overall experience and satisfaction. + Proactive Service: Anticipating and addressing customer needs promptly ensures efficient service and fosters trust. + Technical Expertise: Using specialized tools and following documented procedures ensures high-quality repairs and maintenance, reducing the likelihood of future issues. + Preventative Maintenance: Performing scheduled maintenance activities helps prevent major breakdowns and extends the lifespan of engines and related components. + Issue Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you ensure that complex problems are addressed effectively. + Accurate Documentation: Completing required documentation accurately helps maintain service records, supports warranty claims, and ensures compliance with quality standards. + Continuous Improvement: Identifying additional service opportunities and completing ongoing training ensures you stay updated with the latest skills and business requirements, contributing to overall service excellence. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Tool and Vehicle Maintenance: Ensure all tools are in good working condition and report any issues to your manager. Keep service vehicles neat and in good working order. + Diagnostic Skills: Translate customer complaints into troubleshooting plans using mechanical and electronic service tools. Validate repairs by duplicating the complaint and document the results for payment and historical tracking. + Electronic Service Tools: Identify and use the appropriate hardware and software tools for service events. Interpret the results to determine the next steps for service resolution. + System Analysis and Repair: Analyze interactions of electrical and mechanical systems using tools and service publications. Perform repairs and maintenance following guidelines to ensure quality and minimize customer costs. **QUALIFICATIONS** **Education/ Experience** + Basic level field service work experience + Intermediate level knowledge of and/or experience with engine products + Customer service experience + Apprentice Trained Engine Technician (Preferred) + Vocational diploma from relevant technical institution + Locally valid driving permit + This position may require licensing for compliance with export controls or sanctions regulations. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2409936 **Relocation Package** No