Key Roles and Responsibilities and Skill of Position 

 

Perform advanced diagnostics, repair, and maintenance on Ford vehicles to OEM standards. Dismantle, inspect, repair, and assemble engines and transmissions/gearboxes with precision. Conduct advanced electrical and electronic diagnostics, tracing faults and resolving complex issues. Triage and resolve technical concerns with clear root-cause analysis and corrective action plans. Handle warranty-related queries: verify concern and cause, capture DTC and evidence, prepare accurate documentation, and liaise with warranty/admin teams for approvals in line with Ford policies. Utilize Ford ESST/SST and associated diagnostic platforms efficiently and safely. Document work performed, diagnostics, and parts used in line with Ford processes and dealership standards. Liaise professionally in English with Australian dealership teams for technical escalations and updates. Support road tests, quality checks, and final delivery inspections. Mentor junior technicians and contribute to a safe, clean, and organized workshop. Adhere to safety, environmental, and compliance standards. Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks

 

Key Skills: 

 

Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows). Familiarity with Ford service information portals and technical service publications. Prior experience preparing and validating warranty claims in a dealership/service environment. Ford Information systems- PTS,GTAC, Servis2, Computer literate – Word, Excel, Outlook, PowerPoint.  Ability to work under pressure in difficult environments and different time zone.