At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Service Manager
Your role and responsibilities
In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.
The work model for the role is: Hybrid
This role is contributing to the Electrification Smart Power division in the Ohio region.
You will be mainly accountable for:
Work on-site with the customer, identifying opportunities to improve the customer’s operation and eliminate their pain points.
Perform field service tasks, identifying technical issues and performing analysis through on-site trouble shooting activities for which you are certified to perform.
Prepare material lists for service activity and ensure all materials, parts, and equipment meet quality standards and are available for service activities.
Perform installation and commissioning, maintenance, repairs, extensions, upgrades and retrofits, end of life services, replacements, etc.
Contribute to customer satisfaction by building and maintaining a positive relationship.
Potentially identify new sales opportunities while working to meet the customer needs and communicate the opportunities internally.
Proactively identify potential equipment failures and request proactive corrective actions.
Proactively identify product and quality improvement.
Provide recommendations to management to improve operations and customer service.
Follow safety rules and maintain safe work and environmental practices. Report unsafe practices and incidents.
Qualifications for the role
Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with