Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Job Summary:** The **Field Service Technician** is responsible for initiating and performing field service activities at customer sites in a safe, efficient, and professional manner. This role includes proactive system troubleshooting, maintenance of mechanical, electrical, and diesel-powered equipment, conducting preventative maintenance, managing parts inventory, and identifying and correcting safety issues on both company- and customer-owned systems. This position involves direct interaction with customers and may require supporting multiple technologies, locations, or clients. **Key Responsibilities:** To perform this job successfully, an individual must be able to carry out each essential function effectively: + Promote and maintain a safe working environment and safety-first culture + Ensure proper care, use, and maintenance of company equipment and property + Demonstrate a high-impact culture through innovation, accountability, and ownership + Function effectively in both team and independent work environments + Complete field work with minimal supervision + Communicate professionally and effectively with customers while on-site **Education & Experience Requirements:** + High school diploma or equivalent required + 2–5 years of relevant technical experience preferred, including work in industrial or commercial process water systems or similar fields + Industry-specific licenses or certifications are a plus + Ability to meet all customer clearance requirements (e.g., TWIC, DISA) + Up to 10% overnight travel **Technical Skills & Competencies:** + Experience working with electrical, mechanical, diesel, or fusion systems (depending on business unit) + Strong troubleshooting and critical thinking skills + Ability to work independently with minimal supervision + Technically proficient with diagnostic tools and repair techniques + Proficient with Microsoft Office applications and smart mobile devices + Strong customer service and communication skills + Able to clearly communicate technical information to customers and team members + Able to apply customer feedback and on-site insight to solve problems and improve outcomes **High-Impact Behaviors:** + **Continuous Learning:** Committed to professional development and staying current with industry practices + **Collaboration & Teamwork:** Works well with others, values diverse perspectives, and contributes to team success + **Results-Oriented:** Maintains high standards of performance and strives for operational excellence Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation