KEY RESPONSIBILITIES • Perform field service troubleshooting and diagnosing, timely repairs, and component installation on all makes and models of our client's equipment. • Diagnose faults or malfunctions to determine required repairs using engine diagnostic equipment such as computerized test equipment and calibration devices. • Working knowledge of reading blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling electronic units. • Test electrical units, analyze results to evaluate performance and determine need for adjustment. • Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturer's specifications. • Manage and maintain all aspects of the customer relationship through open communication and timely follow-up. • Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use. • Troubleshoot issues and concerns, partnering with other departments and leadership as necessary. • Research, order, and maintain parts inventory for services and repairs. • Read and understand operating manuals, blueprints, and technical drawings. • Maintains condition of mobile service vehicle, parts inventory, tools, and equipment. • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company work rules. OTHER RESPONSIBILITIES • All other duties as assigned by supervisor/manager ABILITIES • Demonstrates our client's values of Harmony, Fairness and Generosity. • Ability to travel up to 75% of the time (estimated at 3 weeks a month). • Strong communication skills both orally and written, at all levels of the organization. • General computer skills – proficiency with Word, Excel, PowerPoint, Outlook and file sharing preferred. • Basic mathematical skills (add/subtract/multiply/divide and work with decimals and fractions). • Ability to read and interpret documents, including, but not limited to blueprints, operating and maintenance instructions and procedural manuals. • Capacity to manage and prioritize multiple tasks/projects while meeting deadlines and managing time effectively. • Ability to exercise sound judgement and make decisions in a manner consistent with company policies, practices, and culture. • Ability to drive and accept change while being creative and forward-thinking. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to maintain high levels of confidentiality and trust. • Ability to work independently as well as in a team environment. • Working knowledge of hydraulics, pneumatics, diesel engines, electrical, fuel and other systems is preferred. • Capable of meeting and maintaining health and safety guidelines while keeping work area in a clean and orderly fashion. • Working conditions include office and professional as well as work including industrial environments as well as outside temperatures and all-weather conditions. QUALIFICATIONS • Two-year technical school degree in Diesel/Heavy Equipment or related field and/or at least three years or more of mechanical experience is preferred. • Working knowledge of hydraulics, pneumatics, diesel engines, fuel and other systems is preferred. • Must have the ability to obtain or carry a Class A CDL and DOT health card, with a clean driving record • Must have excellent communication skills, both written and verbal and the ability to establish and maintain effective working relationships at all levels of the organization • Demonstrated excellent work-ethic with self-motivation, ability to work safe with no supervision on customer job sites, while maintaining company and customer expectations of thoroughness and customer service • Ability to read and follow intermediate measurements, schematics, and technical documentation • Basic computer skills required using Microsoft Office Suite programs and file sharing