Work Flexibility: Remote

As a Field Service Technical Trainer, you will be responsible for the execution of classroom and field training for new and tenured Field Service Technicians. This role is also responsible for time in the field validating and coaching proper Field Service process execution.

This role will support Stryker’s East and Central regions and a candidate will need to be based in the Eastern or Central US. Frequent travel to Kalamazoo, MI will be required – at least two weeks per month – in addition to travel throughout the East region. Estimated travel needs of this role around 50%.

Responsible for taking part in the development and delivery of training materials and training programs in alignment with organizational expectations and strategyActive engagement in the onboarding and training of all new Field Service Technicians in alignment with the new hire processMentor new Field Service Technicians, teaching and modeling proper process execution, customer centric, and values-based behaviorsAct as a key member of the training team with the consistent delivery of training content in areas such as new hire training, product knowledge, and repair trainingBe an active part of establishing and implementing standards to operate a best-in-class training environment enabling a greater customer experience and increased employee engagementExecute quality audit processes validating training retention and appropriate service deliveryIdentify opportunities for improvement and assist in the development of updated proceduresFunction as a key partner in tracking elements of new employee training – training required for cross-training and product launchesPartner with Regional Leaders to share insights and aid in strengthening in overall execution of work conducted by the Field Service team

What you need:

Bachelor’s degree or 6 years relevant experience1+ year of relevant work experience in the development of training materials/processes and execution of training, service, and/or operations preferredAbility and comfort to travel around 50% required (in the Kalamazoo, MI office locations for two weeks a month required; additional travel around the East/ Central region monthly also required)

$60,100- $121,600 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.