Back FIELD SERVICE TECH II - INFORMATION TECHNOLOGY Category: Professional/Technical Location: Wausau, WI Job Schedule: FULLTIME Job Number: 88302 Apply To Job

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Hospital in Wausau, WI is seeking a FIELD SERVICE TECH II to join our INFORMATION TECHNOLOGY  team!

The IT Field Services Technician Level 2 is responsible for Tier 2 technical service to the health care end-user community at facilities across the Aspirus Health System. The IT Field Services Technician will provide end-users with support across a wide array of end user compute devices and activities, including but not limited to, computers, mobile devices, phones, printers, peripherals, network connectivity, access control and a variety of health care specific technologies.

The IT Field Services Technician troubleshoots and resolves end-user problems and ensures correct operation of health care end-user technology. Maintains inventory of computer parts and log of all repairs/service performed. Manages the return of equipment to vendors for repair and replacement using the vendor’s RMA procedures. Employs appropriate measures for retirement and/or disposal of outdated and obsolete hardware and equipment. They will also implement and manage any necessary policies, procedures, or best practices for Aspirus, Inc. regarding hardware and equipment on the Aspirus network.

HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeks. 

Experience/Qualifications

Knowledge of desktop, mobile and basic technology standards and practices normally acquired through completion of coursework in Computing and/or Networking as part of an Associate Degree program, or equivalent work experience. Information Technology related Associate Degree preferred, not required.1-3 years’ experience in the maintenance of desktop, mobile and basic information technology, service in a health care setting beneficial.Successful completion of Microsoft Exam MD-100 (Managing Modern Desktops) or Microsoft Exam MD-101 (Windows Client).Successful completion of ITIL 4 Foundation course within 12 months of employment. ITIL 4 Foundation Certification preferred.Possesses analytical skills necessary to develop and implement appropriate changes to programs and systems.Must possess excellent communication and organizational skills to work effectively with ateam environment.Thorough knowledge of operational processes and process improvement is beneficial.Demonstrates critical thinking and reasoning skills.Ability to serve as project resource on small to medium projects.Ability to work on multiple priorities effectively.Ability to prioritize conflicting demands.Ability to execute assigned project tasks within established schedule.Ability to work collaboratively in a team environment.Ability to communicate effectively in the service of users and colleagues. Writes and communicates clearly and concisely.Possesses sound documentation skills.Ability to maintain confidentiality.Demonstrates exemplary customer service skills.

Employee Benefits

Full benefits packages available for part- and full-time status.PTO accrual from day one!Generous retirement plan with match available.Wellness program for employees and their families.

Aspirus Wausau Hospital, the flagship of the Aspirus system, serves northeastern Minnesota, northern and central Wisconsin, and Michigan’s Upper Peninsula. Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women’s health, and spine and neurological care. To learn more about Wausau click the following link: Wausau, Wisconsin

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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