Job Description The role includes frequent traveling to customer’s sites for installation, maintenance, upgrades, preventive maintenance and service as well as participating in tradeshows and system assembly at the company’s production site. • Provide efficient service to customers in regards to service requests/incident reports • Work with engineering on troubleshooting and service repair needs on designated equipment • Keep up-to-date administrative responsibilities as it relates to service of the equipment and repair details with internal service report structure in a timely manner • Work with Supply Chain/IT on part needs and efficient manner of trunk stock • Responsible for aiding in the assembly and testing of new systems at company headquarters per quality procedures • Develop cross-functional relationships to successfully drive customer support • Responsible for maintaining the company storage, lab, and HQ floor per FDA regulations defined in the company quality system. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Minimum 2 years of experience as a field service technician • Associate’s or Bachelor’s degree in technical or electrical field, Bio engineering or equivalent certification • Experience diagnosing and repairing IT equipment • PC build, setup, networking, and configuration knowledge • Good understanding of IT knowledge as it relates to computer functionality, Window OS experience preferred • Strong interpersonal, administrative, and communication skills • Ability to effectively utilize time management to meet customer expectations • Proficient troubleshooting/problem-solving experience Comfortable in VR AR space null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.