Job Description

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is critical. The ability to help solve customer problems and a dedication to delivering the highest levels of customer service are key to building customer success.

You will support our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software, and networking products as well as operating systems.

Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is a requirement of this position.

Territory Details:

The ideal candidate will reside within 60 miles of Albuquerque, New Mexico OR Santa Fe, New Mexico. 

Territory travel will include coverage across the Lone Star District: TX, OK, NM, and LA.

Able to travel up to 30-35% of the time.

Responsibilities will include:

Installs and optimizes hardware/software/network products and configurations at customer sites for Chromatography Systems.

Diagnoses and resolves product performance problems.

Performs maintenance and repairs.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.

May train other field engineers and customers on the solutions.

Qualifications

A bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar), or relevant work experience.

1-2+ years of experience in a similar position or as an end-user.

Experience with troubleshooting and problem-solving.

Experience with Liquid Chromatography (LC) or Gas Chromatography (GC) and (GC-MS) systems, either as an end-user or in field service, is required.

Experience with Agilent solutions is desired but not essential.

Clear, respectful, and timely verbal and written communication skills.

This position requires transportation to support customers. Applicants must have their means of transportation for mileage reimbursement if a company vehicle is not provided.

Must enjoy visiting customers, and that may have occasional overnight stays if needed

Travel requirement: Must be available for up to 30-35% which includes overnight travel, and may not be limited to travel within the territory to support clients.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 4, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $33.23 - $51.92/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: 35% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support