ATS Company: ATS Corporation Requisition ID: 14793 Location: Guaynabo, PR, US, 00968-8058 Charlotte, NC, US, 28277 Augusta, ME, US, 04330 Raleigh, NC, US, 27603 Columbia, SC, US, 29201 Date: Jul 9, 2025 Field Service Representative - Electro Mechanical Overview This role will be responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on resolution of customer issues. The Electro-Mechanical Field Service Technician will prepare comprehensive service reports to support system improvements and generating additional opportunities. This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers’ facilities with a focus on resolution of mechanical and electrical customer issues. Job Responsibilities + Operate machinery to demonstrate equipment operation and analyze malfunctions. + Travel to both domestic and international customer locations for long and short-term support + When assigned as a project lead, lead on-site team, and communicate with customer and ATS Project Manager. + Coordinate 3rd party vendors and assist in resolving technical issues. + Follow ATS and customer’s plant and safety regulations while at their facility. + Complete detailed Service Report for the services provided on a daily/weekly basis + Be available to be on-call on a rotational basis. + Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly. + Collect and assemble all necessary technical information and customer specifications to prepare for service scope. + Facilitate warranty/non-warranty claims with the customer. + Coordinate service projects including team meetings, schedule and financials as required. + Assist others and take on temporary or permanent assignments as requested by the Service Manager. + Maintain up-to-date knowledge on current products and equipment used at ATS + Responsible for meeting or exceeding customer expectations in an efficient manner. + Show current certification or obtain certification to operate forklifts, cranes, and other material handling equipment. + Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct. + Adhere to all ATS health and safety rules and procedures. + Follow customer’s plant and safety regulations while at their facility. Qualifications + A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent + 5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician) + An excellent understanding of pneumatics and hydraulics with basic electrical and system control + Aptitude to read drawings, reference manuals & assembly system instruction guides + Well versed with troubleshooting of mechanical systems + Experience in working with customers to resolve problems + Proficient with Microsoft Word, Outlook, & Excel + Ability to read, speak, write, & understand English in a professional manner + Strong initiative, innovative, and keen attention to detail + Ability to work effectively in fast-paced environment + Excellent interpersonal & communication skills + Ability and willingness to travel up to 95% + Willingness & ability to be on-call on a rotational basis + Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function Health, Safety and Environment + Work in compliance with divisional health, safety and environmental procedures. + Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods. + Report any unsafe conditions or unsafe acts. + Report defects in any equipment or protective device. + Ensure that the required protective equipment is used for the assigned tasks. + Attend all required health, safety, and environmental training. + Report any accidents/incidents to supervisor. + Assist in investigating accidents/incidents. + Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. + Work in compliance with divisional health, safety and environmental procedures. + Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods. + Report any unsafe conditions or unsafe acts. + Report defects in any equipment or protective device. + Ensure that the required protective equipment is used for the assigned tasks. + Attend all required health, safety, and environmental training. + Report any accidents/incidents to supervisor. + Assist in investigating accidents/incidents. + Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.