Job Description Insight Global is looking for a Field Service Representative within the Customer Support department. In this role you will be based in Montréal, Québec and report to the PSE, ILS, FAL/FSR & Airworthiness Compliance Manager. This is a key role in supporting the customers (internally and externally), and associated activities to improve the flexibility of landing Systems offerings and time to get solutions to the issues faced by the Airframers/Operators/Airlines. • Represents the company at customer locations providing a suite of technical support services to assist customers with delivery and operation. • Perform re-work on the Customer Final Assembly Line (FAL) for reported snags, removal/replacement of components, travelled work, vendor assist and retrofits. • Document and report details for every intervention performed in a timely manner. • Be available to work overtime, weekend and holidays to support the customer planning if required. • 24/7 on-call support for the FAL on a rotational basis. • Liaise with other SLS department (Engineering, Quality, Production) to resolve technical issues. • Liaise with SLS Programs for planning of work instructions, spares and tools. • Provide technical assistance in the field at the Operator/airlines or other FAL locations. • Possibility to travel on short notice and requiring to be in the field for periods of up to several days. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Licensed AME, or equivalent, strongly preferred. • Requires 3-5 years of experience in aircraft maintenance. Ability to read and understand drawings, manuals, and other technical documentation. • Good knowledge of Mechanical & hydraulics systems (Landing gear experience beneficial). • Ability to self-inspect work utilizing strong attention to detail. • Strong interpersonal skills and ability to work well in a team environment. Ability to adapt to continuously changing work conditions while ensuring safe work practices. • Must be fluent in written and spoken English, French language skills are a strong advantage. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.