The Opportunity:
CACI is seeking a Field Service Manager for our program at Fayetteville, NC. This position will be responsible for providing customer support through the performance of on-site product/solution installation and sustainment. This includes overseeing and/or performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Responsibilities:
Checks out and approves operational quality of solution components.
Instructs customers in the operation and maintenance of the solution.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed. Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components.
Maintain weekly, monthly, quarterly, and annual tracking of various materials as needed.
Maintain Training Event Database, SOCS Tech Support Section SharePoint Site, SOCS Tech Schedule, SOCS Event Documentation, Track and provide Program Metrics and Follow all CACI and SOCS Program Processes and Policies to complete taskings, provide feedback when deviation is required.
Qualifications:
Required:
High School Diploma or GED Equivalent.
Fourteen (14) years of hands-on experience with Joint Warfighter CSISR systems to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training.
Must have an active Secret clearance and ability to obtain a Top Secret clearance.
Knowledgeable of basic networking topologies.
Knowledgeable in the use of Cisco and Linux utility commands.
Knowledgeable in software and firmware upgrading.
Knowledgeable in the proper usage of Test Measure Diagnostic Equipment (TMDE).
Good verbal, listening and writing skills.
The ability to read understand signal and electrical schematics.
The ability to quickly troubleshoot signal flow, isolation of communication stoppage, and the ability to correct of the fly.
Strong technical expertise on the SDN Family of Systems (FOS).
Clear and concise communication skills, flexibility, decision making, and time management.
Knowledgeable in handing of COMSEC equipment and Cross domain.
Knowledgeable in clearing router and switch of configuration.
Knowledgeable in inspecting LAN and WHN infrastructures and the ability to correct minor problems.
The ability to provide technical direction to units and operators on network peripherals usage.
Ability to maintain Top Secret security clearance
Must be able to pass a CRC deployment physical.
Self-starter ad proven experience of accomplishing the mission with minimal oversight.
Exceptional verbal and written communication skills.
Experience configuring cisco routers and switches Ability to travel CONUS and OCONUS.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$58,500 - $122,800CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.