Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

 

Job Description

Job Summary 工作概述:

Plan, direct and control the nationwide field service in line with national guidelines and  strategies & policies ensuring the highest level of customer service is achieved and maintainedDevelopment and implementation of new projects and activities to enhance field service quality (customer satisfaction), increase service - and spare parts turnoverManage and lead the field service team

Roles and Responsibilities岗位职责:

Establish projects, activities to further increase customer satisfaction, and turnoverPolicy and process development and improvementField service budget definition and controlNationwide arrangement of service interventions (chargeable and non-chargeable)Service quality measurement, management and improvementPromotion of services and spare partsComplaint management (incl. crisis management) support from technical sideService and spare parts promotionSupport at spare parts stock planning and forecastingControl field service team KPIMarket research support (competitor data etc.)Other duties as assigned

 

Qualifications

Qualification Requirement任职资格

University degree in related field (business administration or technical)

Min. 5 years professional experience in similar position in after- sales service.

Strong technical background in HVAC related field.

After-sales service knowledge: standards, policies, processes, service QM & KPI

Fluent English.

Additional Information

Working experience in an international company.

Experience working with external service providers

Understanding of spare parts demand planning