Employment Type Full time

Company name US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Compensation Range The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Requirements Serve as the Team Leader to a team of Service Desk Level 1 Associates including performance management, special project liaison, ITSM ticket tool Knowledge Management, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.

Description

Job Summary:

This position will be responsible for supervising the IT Field Support associates located at sites within their designated region.The position will be an escalation point of contact for any site related IT issues and coordinates work with the global Sysco Technology team.The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multi Function Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.

Duties and Responsibilities:

Prioritizes, delegates and monitors tasks for the IT Field Support Specialist.  Assists in resolution of service requests where necessary.  Oversees Agile daily standups, backlog, work in progress.

Provides coaching and periodic and annual written and oral performance reviews.

Provide senior level technical support to Sysco operating sites across the United States and Canada as required.

Analyze/escalate trending or impactful issues, research complex problems.  Keep business and IT management informed on a timely basis as required.

Responsible for ensuring accurate inventory of IT assets across their region.

Maintains documentation of team related processes and procedures.  

Responsible for interviewing potential associates and provides input on hiring, promotions, and termination decisions. 

Education Required:

Four year related degree or equivalent experience

Experience Preferred:

5 years customer service in Computer Technology and 3 years leadership.

Skills and Abilities:

Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. 

Must be able to use remote support tools to be able to troubleshoot remote computer devices. 

Must be available for after hour support and weekend on-call support as needed. 

In addition, must possess excellent communication (written and verbal), organizational, presentation, and problem-solving skills.

Must effectively interact with several different personalities and levels of management. 

Must be self-motivated, resourceful, reliable, and trustworthy.  Accuracy with numbers and ability to utilize mathematical formulas within spreadsheets is required.

Physical Demands:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements: