The Field Service Engineer will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Grow with us- Your Responsibilities & Tasks:

Provide service and customer support during field and inhouse visits or dispatchesManage all on site installation, repair, maintenance and test tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsEnsure the timely and correct documentation of processesOperate vehicle in a safely manner and use field automation systemsFollow all company's filed procedures and protocolsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendations / briefingsContact customers concerning processes of the customer fileBuild positive relationships with customers

What will convince us- Qualification & Skills:

Required graduation technical or engineering degree on Electronics/electrical, Automation or mechatronics.Minimum 2 years of proven field service experienceAbility to troubleshoot, test, repair and service technical equipmentAbility to work flexible shifts and to adapt to changing work schedulesHigh customer orientationTeam spiritFamiliarity with mobile tools and applicationsGood command of spoken and written EnglishThis position involves up to 70% travel. The remaining 30% of the time will be spent working at our São Bernardo do Campo – SP office.

What we offer:

Working Conditions: CLT for an indefinite period.

Working Hours: Monday to Friday from 8 am to 5 pm with a 1-hour break.

Current Benefits: Health Insurance, family plan, SESC, Life Insurance, Meal/Food Voucher, Access to Gym pass/Well hub, Transportation Voucher, Dental Care (optional).

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers