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Summary

The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety).

Key Accountabilities

Install, service, repair and maintain products, distributed by Baxter/Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework.Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).Responsible for maintaining and documenting the assigned calibration equipmentProvide technical support for in-bound calls from customer & patients, document the job on the system and undertake the relevant actions.Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.Identify opportunities for new business or business growth for products & services, and escalate to the relevant stakeholders (e.g. account managers, Inside Sales).Review KPIs regularly and adapt the working practices to ensure service level is maximised

Additional Accountabilities

As the trained and assigned Subject Matter Expert (SME) in the device/technology, you will be required to:

Co-ordinate and disseminate technical updates and bulletinsBe the technical expert and support for customers, account managers and engineers. This includes being the technical escalation point for the designated product groupEscalate and communicate updates to the monthly SME callsRepresent UKI interests in EMEA/Global technical communityProvide technical input into contracts & tender submissions

Essential Criteria

Qualifications     Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.

Skills

Strong attention to detailStrong verbal and written communication skillsGood organisation and prioritisation skillsGood proficiency in Microsoft Office (including Outlook, Excel)Good technical problem solving skillsBasic level of commercial awareness would be advantageousGood administration skills

ExperienceIn-depth level of practical experience (e.g. circa 5 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIsDemonstrable experience in meeting business critical timeframes and deadlinesSuccessful experience in maintaining continuous professional developmentSuccessful experience in managing and engaging with customers

Knowledge

Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.

Job Requirements

Participating in 24 hr on-call (where required)Lone-workingFrequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basisFull UK/Ireland driving licence

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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