Work Schedule

Flex Shifts 40 hrs/wk

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Join our team at Thermo Fisher Scientific to explore, discover, and make an impact.

Job Description

Position Summary

Join Thermo Fisher Scientific Inc. in Italy as a Field Service Engineer II and be part of our remarkable team. This role gives you the chance to work with our innovative Phadia instrumentation product portfolio, delivering unmatched service and support to our customers.

Essential Job Functions and Accountabilities

Deliver high-quality and efficient service and support to our laboratory customers, including installation, preventive maintenance, repair, and qualification of our Phadia instrumentation product portfolio.Provide effective support to our users both remotely and face-to-face within agreed timeframes.Diagnose system failures using your knowledge, remote support tools, and log file analysis to resolve most effective resolution.Plan and implement instrumentation, including installation, scheduled preventive maintenance, qualification, relocations, and hardware/software upgrades.Maintain customer relationships and collaborate with the relevant sales account manager to ensure customer needs are met.Complete service reports in CRM accurately and return them to the customer in a timely manner.Act as the 'voice of the customer' by providing feedback to global product teams on instrument reliability and quality.Ensure compliance with quality and regulatory requirements as well as company policies at all times.Participate in continuous improvement initiatives.

Education and Professional Experience Qualifications

Engineering degree, Science subjects, or related field.Minimum 2 years of experience in servicing/repair of analytical equipment, ideally laboratory/hospital equipment or medical devices.Knowledge of IT tools (Office, Outlook, etc.) and network connection.Valid driving license type B.

Skills & Capabilities Professional Experience Qualifications

Residence preferable in North-West Italy or willingness to relocate.We are in search of a proactive and positive individual who thrives in a team environment and is motivated to solve problems.Ability to thrive in a fast-paced environment.A dedication to putting customers first, aspiring to deliver outstanding service.Excellent communication (oral and written) and social skills.Strong focus on priorities and outstanding organizational skills.Proactive and able to effectively multitask.Good knowledge of oral and written English.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Thermo Fisher Scientific provides accessibility services for job seekers needing accommodations during the application process.

This phone line is only for disabled job seekers needing application assistance.