Job Title: Field Service Engineer

Location: Santo Domingo, Dominican Republic and/or Santiago de los Caballeros, Dominican Republic 

Job Summary:

To provide Technical Services support through the performance of on-site installation, troubleshooting, service, and repair to all installed instrument for local company's customers (countryor cluster) in accordance to the guidelines set by the Customer Support Department & Company's Global System Support)

Serves as company liason with customer on administrative and technical matters for assigned projects.

Responsabilities:

•Installation services to all of company's platform.

• Participation on local and regional Project Implementation of company's Instrument, providing Technical
Support and local assistance.
• Preventive maintenance completion according to established maintenance schedules for the all company's
installed platforms.
• Customer`s complaints or requests attention regarding Technical Service issues.
• Seek 2nd level support for unresolved problems/cases by dispatching cases to the next level support according
the escalation processes.
• Mandatory modification completion.
• CRM/Rexis documentation on time of all cases under his/her responsibility.
• Maintain the physical install base under control (installed and de-installed instruments)
• Good practices for spare part handling within the expected indicators including Returnable spare parts for repair.
• Timely completion of his/her administrative tasks (e-learnings, expenses report, instrument placement, reporting)
• Active participation in Technical Services training.
• Active participation in the affiliate's scope initiatives to ensure the achievement of the results set out in each of the topics addressed in them
• Responsible for its contribution in the different agile structures, always putting the customer at the center of the decisions.

Requirements:

• University degree in Technical or Biomedical Engineering, Electronics, Electro Mechanics Title, or equivalent compentence developed to experience
• Good verbal and written communication skills in both Spanish and English.
• Solid knowledge and skills, using windows, offices programs or different software programs.
• Basic IT skills.
• Availability to travel regularly (locally or overseas).• Availability to work in extended work journeys according to business needs