**Job Description Summary** **Job Description** Purpose of the position Service engineer is responsible for supporting customers for on-site installation, implementation, maintenance, PMI (Preventive Maintenance Inspection), and repair of BD Integrated Diagnostic Solutions (IDS) instruments. Additionally, he/she shall tweak consulting skills and improve customer satisfaction by proactively advising customers on preventive maintenance and configurations, which may impact product performance. **Responsibilities** + Evolve local strategies to ensure a financial performance. + Develop PMI contracts for all field units. + Maintain current account of service contract. + Reproduce defective PCB and spare parts. + Install of BD instruments at customer site. + PMI (Preventive Maintenance Inspection) of BD Instruments at customer site. + Repair or troubleshoot of BD Instruments at customer site. + Conduct market intelligence activities and provide feedback to Sr. Service Manager. + Routinely visit and maintain a good relationship with key customers. + Cooperate closely with relevant divisions. + Process an emergence call accurately and quickly. + Submit all require reports on time. + Other work related duties/projects assigned by manager/leader. **Requirement** + BS degree in Engineering (Bio-medical, Electronic, Mechanical and etc.) is required and 3~7 years of field service experience with hands on Life Sciences(IDS) instruments experience is a plus. + Demonstrated ability to perform hands on maintenance, installations and selected repairs on Integrated Diagnostic Solution(IDS) instruments. + Strong customer relationship skill is needed + Excellent verbal and written communication skill in English is required. + Prior experience with Application programming skills related laboratory information system is highly preferred + Prior experience with Automated Robotic Track Systems in Microbiology Laboratories is highly preferred Required Skills Optional Skills . **Primary Work Location** KOR South Korea - Seoul HQ **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.