Job Description

Primary role : Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution.

Responsibilities of this position include but are not limited to;

Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers & field engineers at identified locations at PAN India level

To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products

Leads projects requiring coordination with other functions & customers

Deliver customer education courses on-site as well at COE labs

Cost & time effective application method deployment on Agilent instruments

Promptly troubleshoot method/technology transfers issues from one instrument to another.  

Respond promptly to related customer queries & help in prompt resolution of customer escalations

Training of internal & external team and provide technical support.

To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs

Holds product seminars for customers, prospects and employees

To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted

Must be willing to travel extensively.

Qualifications

Master’s/Bachelor’s Degree in Biotechnology/Chemistry/Analytical Chemistry/Instrumentation/Pharmacy or equivalent

Relevant 4-5 years of professional experience on analytical instruments in Gas Phase chromatography domain like GC, GCHS, GCHSMS, GCMSMS etc. in Food, Pharma, Chemical & Energy, Petroleum markets etc.

Experience working on Gas Analyzers & special products like GCQTOF would be preferable

Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills.

Microsoft Outlook, Excel, PowerPoint, SQL etc.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support