In the Field Service Dispatcher role, you will primarily be responsible for assigning, dispatching, and scheduling on-site services for the Field Service Engineers at customer sites. They will be a key driver in Service's success by contributing directly to a positive customer experience and creating efficiency for the field staff by providing accurate and timely information for onsite services to all parties involved.

This is an on-site role in our Newark, DE location

What you will accomplish together with us:

Assigning Field Service Engineers to Service Requests via the Service Management System (SMS) in advance, with tentative datesScheduling onsite field services with end-user customers via phone and emailConfirming all onsite dates with customers and field engineers in advance of servicesMake adjustments to engineer schedules or customer visits as neededEnsure all onsite requirements are met before services take placeEnsure all equipment is delivered and available at the customer siteEnsure any technical equipment required for services is available, scheduled, and shipped and/or transported to the customer sitePlace, track, and follow up on orders for all spare parts needed for onsite activitiesAssist in inventory management for the Field Service Engineer van stockCreate and update service orders, SMS, and/or ERP with all relevant information, including model and serial numbers, customer location, contact information, etc.Create and update customer master and contact information within SMS and/or ERPReview and monitor all open service orders in need of schedulingPrepare quotations for onsite repairs of systems, with assistance from Technical SupportCoordinate with Service Support, Field Service Engineers, and Management on all open service orders and onsite activitiesOther duties as assigned

What will convince us:

High School Diploma/GED2+ years in customer service, dispatching, or schedulingExperience with Microsoft Office (Word, Excel, Outlook)

We value:

College DegreeSAP/ERP experienceService Management System experienceAbility to take ownership of processesIndependent, professional, and self-drivenEffective & efficient written & oral communication skillsStrong organizational skillsAttention to detailStrong ability to multi-taskAbility to triage and problem solveIdentification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers