At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified **Field Service Desktop Technician** to join their team **onsite** in **Tulsa and Okmulgee, OK (including Stillwater and Vinita as needed)** and provide end-user support through 2027. The ideal candidate must have a valid license, car insurance, and personal reliable transportation as some driving will be required for this role. **Duties and Responsibilities** **:** + Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable + Provide deskside hardware and software support + Update the asset management system of record where applicable + Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions) + Perform hardware refresh of aging hardware with the new device based on the end user profile + Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix + Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers **Skills and Qualifications** **:** + Technical knowledge and troubleshooting skills include core business systems, applications, hardware and software, printers, and networks + Experience working with incident management tools and software packages + Knowledge and experience working with Windows 10 / 11 + Problem solving and analytical skills to understand the technical implications of business decisions and requests + Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion + Must demonstrate active listening skills that can collect accurate and detailed information + Capability to learn and support new applications + Ability to defuse tense situations and focus on the issue at hand + Verbal communication that is polished, professional, and easy to understand over the phone when needed + Written communication is clear and concise, and includes proper grammar, spelling, and punctuation + Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email + Must have excellent customer service skills and end-user support experience + Ability to translate technical language into user-friendly information + Team player with strong work ethics, standards, initiative, attention to detail, and quality orientation + Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders **Wage Range** : The rate for this position is between **$19.25 - $24.20 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** **:** The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** . CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.