The Field Service Coordination Team Lead is fully accountable for the performance, oversight, and alignment of all Technical Coordination Supervisors and associated coordination processes within the Field Service Department. This position is responsible for enforcing company procedures, implementing departmental priorities, and ensuring uniformity and compliance across all coordination activities. The role operates with full authority to lead, delegate, monitor, and correct coordination performance while collaborating with key departments to ensure readiness, documentation integrity, and operational efficiency.

Responsibilities Serve as the direct supervisor for all Technical Coordination Supervisors and hold full responsibility for their performance, development, and adherence to operational standards. Ensure consistent and compliant implementation of all service coordination processes across regions, including planning, scheduling, dispatch, technician follow-up, and administrative documentation. Delegate, enforce, and verify all required tasks assigned to the coordination team, including customer communication, system data entry, documentation accuracy, and technician support. Maintain oversight of job planning tools, ticketing systems, technician assignments, and follow-up processes to ensure seamless job execution and resource utilization. Act as the primary escalation point for unresolved issues related to technician dispatch, job planning, scheduling conflicts, or customer complaints within the coordination scope. Lead performance reviews with Coordination Supervisors, ensuring that expectations are clearly communicated, and operational goals are met. Directly coordinate with internal Stakeholders to facilitate job readiness and resolve cross functional bottlenecks. Validate technician job preparation and tool/part readiness by enforcing internal checklists, timelines, and documentation practices. Manage internal handovers between departments for job-related responsibilities and ensure accountability for delays or errors in execution. Implement improvements in process efficiency, system usage, and coordination workflows as needed in alignment with management directives. Monitor, report, and act on KPIs and performance metrics including technician utilization, ticket aging, planning cycle time, and internal follow-through. Identify performance issues within the coordination group and take corrective action in collaboration with HR and the Field Service Manager. Support recruitment, onboarding, and training of new Coordination Supervisors in accordance with departmental needs. Ensure full alignment with internal policies and proactively address any deviation from standard operating procedures or communication protocols. Supervisory Duties: Directly supervises all Technical Coordination Supervisors nationwide. Responsible for daily operations, resource assignment and budgeting, and performance management of the coordination team. Carries out all supervisory responsibilities in accordance with company policies and applicable laws, including: Interviewing and hiring Planning, assigning, and directing work Performance appraisals and feedback Training and mentoring Disciplinary action, when necessary Competencies Education and Experience: Associate degree or equivalent technical background required; Bachelor’s degree preferred. 3-5 years of service, coordination, or operations experience. Minimum 2 years in a managerial, supervisory or leadership role with performance accountability preferred. Industry experience in mobile cranes, construction/heavy equipment, or field service preferred. Expertise in service coordination, dispatching, technician readiness, and internal handover management. High proficiency in planning and communication tools (e.g., graphical planning board, service ticketing system). Strong understanding of documentation standards, technician workflow support, and job execution requirements. Demonstrates strong analytical skills to proactively identify improvement opportunities within coordination processes and implement effective, sustainable solutions. Proven ability to supervise multi-regional teams remotely and drive performance consistency. Working knowledge of heavy equipment, cranes, or related industry operations preferred. Additional Requirements: Travel domestically and internationally up to 20% of the time. Ability to obtain and maintain a valid driver license and passport. Ability to work overtime as well as on weekends or on call duty. Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.

The company

In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.​​

Location

Liebherr USA Co.

4800 Chestnut Avenue

23607 Newport News, VA

United States (US)

Contact

Melissa Silva

zay.matrille@liebherr.com