**100365BR** **Job Title:** Field Service Analyst II - Overland Park, KS **Department/Function:** Information Technology **Job Description:** **Field Service Analyst II - Overland Park, KS** **Position Summary** This is a field-based technical role responsible for providing hands-on infrastructure, mobility, and user compute support across ADM manufacturing and office environments. The position assists with all NA Region PC and mobile deployments, Support, PC/Mobility, depot operations, troubleshooting, along with overall asset inventory management while ensuring all work performed aligns with ADM GT Infrastructure global Standards and safety practices. **Key Responsibilities** **Field Service & Coordination** + Provide onsite technical support for ADM locations in the assigned region. + Assist with device deployments, lifecycle refresh projects, BAU operational support and site readiness tasks. + Collaborate with ADM global field service teams to support all infrastructure and project needs. + Work directly with managed partners and other ADM field service teams on installations, troubleshooting, and other assigned work. + Escalate complex issues to the Lead or senior team members as needed. **PC & User Compute Support** + Perform imaging and setup of new PCs, including SCCM/Intune configuration, domain join, account setup, and initial user configuration. + Provide Tier 2 hardware troubleshooting and depot-level hardware repairs (motherboards, keyboards). + Support spare device management, lifecycle refresh, and replacement of damaged devices. + Assist with shipping/receiving of hardware, including logging serials and tracking outbound shipments. + Handle accessory swaps (keyboards, mice, docks) along with monitor/headset inventory control. + Support local software incidents, reinstallation procedures, and escalation coordination. + Perform basic network troubleshooting for physical connections, patch cable testing, and port validation. + Maintain accurate asset and lifecycle tracking in ServiceNow or ADM-approved tools. + Provide local printer support including troubleshooting, consumables, and coordinating vendor repairs. + Assist with setup and maintenance of conference room and AV equipment, including Teams rooms and video conferencing systems. **Mobility Support** + Process returned mobile devices, including secure data wipe and redeployment. + Manage loaner devices and assist with general spare pool and local stock levels. + Support legal hold administration for mobile devices under direction of the Lead or ADM mobility team. + Handle lost/stolen device workflows, terminations, and transfer processing. + Issue iPhones and other mobile devices from on-site stock, including SIM swaps and MDM enrollment (Intune/SOTI). + Track mobility inventory and assist with report generation. + Assure alignment with our managed services partner global mobility team. + Manage the E-cycle credit program. **Depot & Inventory Operations** + Assist with depot operations including diagnostics, imaging, staging, repair documentation, and parts inventory. + Perform Dell-certified warranty repairs for PCs, laptops, tablets, and phones (if certified). + Support device recycling and decommissioning, ensuring data destruction and asset updates. + Maintain inventory accuracy for PCs, monitors, headsets, and accessories. **Standards & Documentation** + Ensure all fieldwork aligns with ADM GT Global Infrastructure Standards and safety policies. + Follow established SOPs for imaging, staging, shipping, mobility processing, and inventory management. + Document work in ITSM platforms (ServiceNow) and maintain accurate service and inventory records. **Job Requirements** + 3–5+ years of IT field service or infrastructure support experience; manufacturing support preferred. + Experience with: + PC installs, hardware repair, and imaging. + Mobility device configuration and MDM tools (Intune/SOTI). + Asset lifecycle management: procurement, refresh, disposal. + Inventory and depot operations. + ServiceNow or similar ITSM platforms. + Printer troubleshooting and vendor coordination. + Conference room/AV equipment setup and troubleshooting. + Familiarity with: + Endpoint management tools (Intune, SCCM, Autopilot). + Microsoft 365 (Teams, Outlook, Excel). + Active Directory basics (password resets, account joins). + Dell repair certification preferred. + Ability to lift 40+ lbs., climb ladders, kneel, and work in plant/manufacturing environments. + Willingness to travel as needed by work demand to ADM locations within the primary region. + Good communication and time-management skills. + Associate degree, technical certification, or equivalent experience required. Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:100365BR **Req/Job ID:** 100365BR **City:** Overland Park **State:** KS - Kansas **Ref ID:** \#LI-SU1 **:** **About ADM** At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com. **:** \#LI-Onsite **\t:** **\#IncludingYou** Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law **:** **Benefits and Perks** Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including: + **Physical wellness** – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). + **Financial wellness** – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection. + **Mental and social wellness** – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: + Paid time off including paid holidays. + Adoption assistance and paid maternity and parental leave. + Tuition assistance. + Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter. **:** Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between: **:** $62,500.00 - $116,400.00