Field Representative I, Fulfillment Position Profile

Provides operations functions in a fulfillment center for one or more of the following areas:

Operates high-volume printing equipment (Segment 5) to produce large print jobs on a calibrated machine Performs associated copying tasks Ships and receives products and supplies Sorts, distributes, and handles incoming/outgoing mail and faxes Applies necessary postage Provides copier maintenance and/or repair of customer site equipment May also perform bindery, quality control, final check, housekeeping, file services, call center representative, reception, and other building support functions related to meeting setups and light maintenance Job Duties and Responsibilities Operates high-volume printing equipment and performs binding and finishing work Sets up and runs all applications on all equipment Ensures convenience copiers are functioning properly through daily inspections Clears paper jams and reports issues to technicians Performs repair services on customer copier equipment Maintains records for management reports and supply inventories Distributes office supplies, fax transmissions, and mail Calculates charges for jobs and maintains billing logs Responds to and coordinates service calls May perform filing duties per customer requests Delivers completed jobs to designated locations Maintains daily meter and service logs May travel between customer buildings Answers customer inquiries regarding job status or feasibility Maintains copier areas in a neat and stocked condition Handles shipping and receiving of materials May assist with meeting and conference room setups May support building occupant moves May perform re-lamping and light maintenance May perform occasional cleaning duties May require periodic overtime, including nights and weekends Uses various equipment including shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales Uses copier equipment, calculator, fax machine, postage meter, and some PC functions Performs filing duties including purging and archiving documents Performs other duties as assigned Qualifications (Education, Experience, and Certifications) High school diploma or GED required 2–3 years of related work experience Experience in high production, mechanically sophisticated print environments preferred Valid driver’s license and minimum auto insurance coverage required Ability to learn complex production and communication systems (e.g., client-specific mainframe applications) Knowledge, Skills, and Abilities Working knowledge of copier and related equipment preferred Understanding of shipping/receiving procedures Basic electronics knowledge preferred Ability to work independently and flexibly Ability to determine correct packing methods and verify packing slips Ability to comprehend mail delivery instructions Strong troubleshooting and problem-solving skills Ability to read and understand technical manuals and publications Excellent customer relations and verbal communication skills Working Conditions, Mental and Physical Demands Frequent exposure to copier/fax machine noise, toner, and temperature changes Potential for paper cuts and other minor injuries Exposure to various weather conditions when walking between buildings Daily contact with customers, employees, managers, and dispatch; occasional contact with vendors and repair personnel High stress levels due to tight deadlines and quick turnaround times Physical effort may include standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs., and pushing/pulling machines up to 400 lbs.

Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.