Field Representative I, Fulfillment Position Profile

Provides operational support in a fulfillment center across one or more areas, including:

Operating high-volume continuous feed or cut-sheet printing equipment. Performing inserting tasks using high-speed commercial inserters. Handling copying, shipping/receiving, mail/fax distribution, and postage application. Performing copier maintenance and minor repairs. Supporting bindery, quality control, housekeeping, file services, reception, and call center tasks. Handling white-glove mail assembly for USPS processing. Supporting building functions such as meeting room setups. This role operates in a multi-shift environment, including weekends. Job Duties and Responsibilities Operate high-volume printing and finishing equipment. Set up and run all applications on assigned equipment. Perform daily inspections and basic maintenance on convenience copiers. Maintain records for reports and supply inventories. Distribute office supplies, mail, and faxes. Calculate job charges and maintain billing logs. Coordinate and respond to service calls. Perform filing duties as needed. Deliver completed jobs to designated locations. Maintain daily meter and service logs. Address customer inquiries regarding job status. Keep workstations and sorting areas clean and stocked. Handle shipping and receiving tasks. Set up meeting and conference rooms. Perform light maintenance and occasional cleaning. Work overtime as needed, including nights and weekends. Use various equipment: shrink-wrap machine, paper cutter, bindery tools, jogger, tape machine, stackers, staplers, and scales. Operate copiers, calculators, fax machines, postage meters, and some PC functions. Perform document purging and archiving. Other duties as assigned. Qualifications High school diploma or GED required. 2–3 years of related work experience. Experience in high-production print environments preferred. Valid driver’s license and minimum auto insurance coverage required. Ability to learn complex production or communication systems. Knowledge, Skills, and Abilities Working knowledge of copier and related equipment (preferred). Understanding of shipping/receiving procedures. Basic electronics knowledge (preferred). Ability to work independently and adapt to changing tasks. Attention to detail in packing and verifying incoming materials. Ability to follow mail delivery instructions. Strong troubleshooting and problem-solving skills. Ability to read and understand technical manuals and documentation. Excellent customer service and verbal communication skills. Working Conditions and Physical Demands Frequent exposure to copier/fax noise, toner, and temperature changes. Risk of paper cuts and minor injuries from equipment handling. Exposure to weather when moving between buildings. Regular interaction with customers, employees, and vendors. High-stress environment due to tight deadlines. Physical activity including standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling equipment (up to 400 lbs).

Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions.