**Field Representative I, Fulfillment** **Position Profile** Provides operational support in a fulfillment center across one or more areas, including: + Operating high-volume continuous feed or cut-sheet printing equipment. + Performing inserting tasks using high-speed commercial inserters. + Handling copying, shipping/receiving, mail/fax distribution, and postage application. + Performing copier maintenance and minor repairs. + Supporting bindery, quality control, housekeeping, file services, reception, and call center tasks. + Handling white-glove mail assembly for USPS processing. + Supporting building functions such as meeting room setups. + This role operates in a multi-shift environment, including weekends. **Job Duties and Responsibilities** + Operate high-volume printing and finishing equipment. + Set up and run all applications on assigned equipment. + Perform daily inspections and basic maintenance on convenience copiers. + Maintain records for reports and supply inventories. + Distribute office supplies, mail, and faxes. + Calculate job charges and maintain billing logs. + Coordinate and respond to service calls. + Perform filing duties as needed. + Deliver completed jobs to designated locations. + Maintain daily meter and service logs. + Address customer inquiries regarding job status. + Keep workstations and sorting areas clean and stocked. + Handle shipping and receiving tasks. + Set up meeting and conference rooms. + Perform light maintenance and occasional cleaning. + Work overtime as needed, including nights and weekends. + Use various equipment: shrink-wrap machine, paper cutter, bindery tools, jogger, tape machine, stackers, staplers, and scales. + Operate copiers, calculators, fax machines, postage meters, and some PC functions. + Perform document purging and archiving. + Other duties as assigned. **Qualifications** + High school diploma or GED required. + 2–3 years of related work experience. + Experience in high-production print environments preferred. + Valid driver’s license and minimum auto insurance coverage required. + Ability to learn complex production or communication systems. **Knowledge, Skills, and Abilities** + Working knowledge of copier and related equipment (preferred). + Understanding of shipping/receiving procedures. + Basic electronics knowledge (preferred). + Ability to work independently and adapt to changing tasks. + Attention to detail in packing and verifying incoming materials. + Ability to follow mail delivery instructions. + Strong troubleshooting and problem-solving skills. + Ability to read and understand technical manuals and documentation. + Excellent customer service and verbal communication skills. **Working Conditions and Physical Demands** + Frequent exposure to copier/fax noise, toner, and temperature changes. + Risk of paper cuts and minor injuries from equipment handling. + Exposure to weather when moving between buildings. + Regular interaction with customers, employees, and vendors. + High-stress environment due to tight deadlines. + Physical activity including standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling equipment (up to 400 lbs). _Note: This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, skills, or working conditions._ Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.