### Job Duties Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps Support and motivate fellow team members by providing clear direction and feedback Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance Take on additional projects, duties and assignments as required and/or by request from sales leadership ### Minimum Education Required Highschool Diploma ### Minimum Experience Required Preferred 6+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus) ### Shift First (Day) ### Number of Openings 1 ### Public Transportation Accessible No ### Physical Required No ### Drug Test Required No ### Compensation $22.21 - $27.76 / Hourly ### Additional Compensation Hourly rate plus sales commission per plan terms and conditions (actual compensation will be determined based on experience, location, and other factors permitted by law). ### Postal Code 55426 ### Place of Work On-site ### Requisition ID 25269 ### Job Type Full Time ### Job Benefits Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. ### Application Link https://careers.rivian.com/careers-home/jobs/25269?lang=en-us