**Overview** The Field Operations Manager will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM ABM 2025 Staff & Management Benefits Information (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf) **Job Duties and Responsibilities:** + Ensures optimal customer relations by maintaining constant communications with site stakeholder. Provides high quality operations service to assure proper performance of staff and subcontractors. + Acts as primary liaison for all site-specific client stakeholders, actively ensuring that service is prompt, responsive, and effective and that inter-departmental concerns are addressed and resolved efficiently. + Provides regular monthly KPI’s and analysis to client and ABM management team. Presents ad-hoc status reports as necessary to keep meet client’s needs to help reduce risk and ensure smooth operations. + Provides appropriate data and supporting narrative for Client Business review (CBR) meetings with client encompassing all ABM services and sub-contracted work. + Prepares, recommends and administers with assistance; monthly Operational meeting data and KPI’s - Reports exceptions and adjusts as necessary with approved solutions. + Complies with client and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance. + Ensures that federal, state and local regulatory requirements are met including DER, OSHA, EEO, ADA, etc. + Schedules and coordinates all work priorities for ABM staff and sub-contractors + Recommends what work should be performed in-house and what work should be subcontracted; consults with leadership and/or external resources when making decisions on major changes in service offerings + Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred backlogs; adjusts priorities and/or resources as needed and ensures that deferred services is adequately documented + Reviews completed work regularly and ensure that quality standards are met or exceeded to the satisfaction of the client + Helps to negotiate major service contracts (e.g. snow removal, window washing, fire alarm system, elevators, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with ABM corporate/regional staff as appropriate + Escort and guide subcontractors around client site as required to complete tasks per SOW. + Monitors service contracts to ensure compliance; addresses and resolves any contract disputes with aid of leadership. + Manages ABM purchasing program; approves major purchases; audits purchasing delegated to subordinates. + Reviews and approves invoices on a regular basis and processes to accounting for inclusion on monthly invoice. + Ensures that staff receives adequate technical, administrative and other training; participates in training individually. + Monitors staff overtime and absenteeism against ABM standards and implements corrective measures as necessary when either exceeds acceptable standards. + Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies. + Job duties may be modified at any time **Essential Job Functions/Qualifications** + Degree in Business Administration or similar field experience – preferred but not mandatory. + 3-5 years’ experience in facilities and or janitorial management, preferably exposure to Integrated Facilities Services (IFS). + A collaborative leadership style that emphasizes openness and fairness. + Desire and ability to advance the company’s mission in delivering best-in-class services that deliver measurable results to our client. + Must possess a high sense of urgency tempered with strong attention to detail. + Desire and ability to provide savings at all levels, maximizing our client’s investment. + The ability to represent all ABM service lines and work effectively with its many stakeholders, including the client’s management team, municipal leadership and other governmental bodies. + A commitment to continually improve the performance of ABM Onsite services. + Demonstrated commitment to equal employment opportunity, affirmative action, and non-discriminatory practices. + Strong computer skills required REQNUMBER: 128105 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.