QUALIFICATIONS 
• Registered Nurse or Registered Practical Nurse (RN/RPN) license.
• Preference with candidate that have experience with the product. 
• Registered and in good standing with the College of Nurses. 
• Minimum 2 years’ experience in Patient Support Programs. 
• Providing excellent customer services skills internally as well as externally. 
• Excellent verbal and written communication skills and interpersonal skills; English and Bilingual is servicing Quebec. 
• Reimbursement experience
o Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape. 
o Familiarity with the Special Authorization process for both public and private insurance in assigned territory. 
• Strong computer and technical skills\: Excel, Word, Outlook, tablets, web-portals/internet use. 
• Strong critical thinking and problem-solving skills.
• Making decisions using sound judgement, and meeting deadlines. 
• Accurate data collection and data integrity. 
• Ease with working in a paperless environment. 
• Ability to drive for results. 
• Proven ability to work in a team environment. 
• Ability to resolve conflict in a professional matter. 
• Strong sense of organization and attention to detail. 
• Self-regulation of time management and the ability to multi-task and adhere to deadlines. 
• Familiarity with PIPEDA and how it applies in a confidential patient environment. 
• Valid driver’s license with less than 2 infractions in the past 2 years.