*QUALIFICATIONS

EDUCATIONGraduate of Registered Nursing Program or Registered/Licensed Practical Nursing program holding current registration from a provincial licensing body in Canada.

EXPERIENCERegistered and in good standing with their provincial regulatory bodyMinimum 2 years’ experience in Patient Support Programs or equivalentDemonstrated expertise in delivering exceptional customer service and fostering positive relationships with internal and external stakeholdersMust be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements)Strong computer and technical skills\: Excel, Word, Outlook, tablets, web portals/internet useUnderstanding of provincial and private coverage criteria, Special Authorization processes and how to navigate the Canadian drug coverage landscape is an assetStrong critical thinking and problem-solving skillsAccurate data collection and integrityEase with working in a paperless environmentProven ability to work in a team environmentAbility to resolve conflict in a professional mannerStrong sense of organization and attention to detailSelf-regulation of time management and the ability to multi-task and adhere to deadlinesFamiliarity with PIPEDA and how it applies in a confidential patient environmentAbility to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environmentEstablished high speed internet access from home officePossession of a valid driver's license, with the capability and willingness to travel extensively across assigned territories, utilizing reliable personal transportation

OTHER SKILLS & ABILITIES

These will be program specificEx. Oncology experience or etc