Dominion Diagnostics provides clinical drug monitoring solutions, actionable clinical information and innovative support services to a variety of medical specialties. Dominion Diagnostics is committed to ongoing research, discovery and development of diagnostic solutions that advance patient care and improve treatment outcomes.
Dominion Diagnostics was founded in 1997 by a group of scientists with a special interest in Addiction Medicine. The founders recognized clinical quantitative urine drug testing as one of the most objective diagnostic tools in patient treatment. Over time, they assembled a body of professionals that embraced the opportunity to help healthcare providers deliver a higher standard of medical care. Go to www.dominiondiagnostics.com for more information.
JOB TITLE & OVERVIEW: Field Laboratory Representative (FLR)
This role is a critical part of the quantitative drug testing analysis performed by Dominion Diagnostics. You will be responsible for efficiently and safely obtaining urine samples from patients, entering patient information into the electronic requisition form and packaging and shipping all specimens to the laboratory for the purpose of analysis.
Requirements
RESPONSIBILITIES
· Facilitate the collection, processing and shipping specimens.
· Follow departmental policies to correctly identify the patient before any specimen is obtained.
· Properly label and document the specimens.
· Prepare specimens for shipment.
· Demonstrate customer service, compassion and appropriate communication when interacting with patients, physicians, and clinic staff.
· Follow Universal Precautions, OSHA standards, HIPAA, and strictly adhere to compliance guidelines.
· Maintain open communication with supervisor including notification of low volume shifts, unusual problems or deviations from established procedures.
· Maintain neat, clean, orderly patient/work areas at all times.
· Maintain an adequate inventory level of supplies.
SKILLS / ABILITIES REQUIRED
Strong customer service skills
Reliable with a strong work ethic
Strong computer skills – must be able to work in multiple programs and windows, manage email and reports
Fast and accurate data entry
Communicate clearly and concisely with accuracy, credibility and confidence
Possess a business appearance and demeanor
PHYSICAL REQUIREMENTS
Must be able to stand for long periods of time.
Physical activities include frequent walking, sitting, bending, lifting, stooping,
kneeling, reaching, twisting and squatting.