Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine

Caterpillar’s Oil and Gas division, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership.  Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. 

We are currently seeking a Field Follow Engineer in Houston, Texas. This Field Follow Engineer provides the first line of customer support, coordination of services, problem resolution and/or recommendations for selected products and services in the Oil & Gas field. This position will be the primary point of contact between the customer and Caterpillar’s engineering organization to provide responses to technical questions and drive resolution of technical issues. This position will focus primarily on pre-production field follow products in well-servicing applications.

What You Will Do:

Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.Identifying issues and determining appropriate course of action for effective resolution.Processing results from analysis of technical data.Understand prime product or component health or status, if action is needed, and required next steps.
 

Top Candidates Will Have:

Strong mechanical aptitude with advanced troubleshooting skills to quickly diagnose and resolve technical issues.Comprehensive full-system knowledge, including in-depth expertise in power train systems and their integration with overall equipment performance.

What You Have – Skills, Knowledge, & Experiences:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Expert:

Champions, models and directs an organization's commitment to externally focused decision-making tied to customer business needs and satisfaction.Provides customer focused vision, strategy and leadership that exceeds customer expectations.Persuasively articulates the link between customer focus and enhanced business success to stakeholders.Teaches others to foster customer relationships based on mutual understanding, respect, trust and 'business partnering'.Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.Consults with senior executives regarding critical success factors and details to being a customer focused organization.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Extensive Experience:

Advises on advanced data gathering and analysis methodologies and technologies.Oversees data gathering and analysis activities within the organization.Documents sources and validates the accuracy of data analysis by evaluating the pros and cons of data analysis methods used.Implements procedures and policies within a data processing function.Teaches others how to improve the validity and reliability of data used in various analyses.Evaluates best practices of data gathering and analysis within the industry.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Extensive Experience:

Anticipates customers' needs and satisfies them proactively.Resolves complex customer complaints or problems.Teaches others how to deliver excellent customer service in a variety of settings.Applies the concept of 'Moments of Truth' to customer service.Participates in developing a variety of effective ways to deal with difficult customers.Recovers from a service failure in a way that enhances customer's esteem of the organization.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:

Differentiates assumptions, perspectives, and historical frameworks.Evaluates past decisions for insights to improve decision-making process.Assesses and validates decision options and points and predicts their potential impact.Advises others in analyzing and synthesizing relevant data and assessing alternatives.Uses effective decision-making approaches such as consultative, command, or consensus.Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:

Reviews others' writing or presentations and provides feedback and coaching.Adapts documents and presentations for the intended audience.Demonstrates both empathy and assertiveness when communicating a need or defending a position.Communicates well downward, upward, and outward.Employs appropriate methods of persuasion when soliciting agreement.Maintains focus on the topic at hand.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Expert:

Gains agreement on the problem-solving process, risk assessment, decision points, and criteria.Trains others in the process of eliciting alternatives and assessing their impact.Orchestrates the resolution of high-impact and cross-functional problems.Successfully organizes problem solvers and stakeholders for high-impact problems.Predicts and explains long-term trends and implications for alternatives.Monitors industry for best practices and new techniques in problem-solving.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Extensive Experience:

Communicates to clients regarding expectations of all parties.Participates in negotiating the terms of the business relationship.Conducts periodic reviews of work effort, progress, issues, and successes.Maintains productive, long-term relationships with clients or vendors.Creates opportunities to educate support teams on client priorities.Empowers others to establish collaborative, healthy relationships.

Additional Information:

Relocation to Houston, TX is available.Travel will be expected up to 50% of the time.This position is a fully onsite work model, requiring you are onsite in Houston, TX.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.

As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers .

About Caterpillar 

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$126,000.00 - $189,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

       

* These benefits also apply to part-time employees

Posting Dates:

August 15, 2025 - August 25, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.