Field Engineer, Surabaya Job Description **Field Engineer, Surabaya Indonesia** **What is the job about?** Apply a technical broad and deep knowledge base and customer understanding across functional Service area and/or units. Analysing and solving electronic and / or software-related problems in the communication between control system and pump. Applying knowledge with a technical / business insight. Responsible for the execution of the repair and maintenance work as agreed with the customer. Responsible for customer satisfaction in the assigned market, technical accountable and working -independently or together with ASP to address customer requests in an efficient and professional manner. **Your main responsibilities** : + Makes a risk assessment for every task. + Reports matters related to Safety, Health and Environment. + Advises the customer about shortcomings in the total system, which can prevent problems and offer a solution to these problems. + Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required. + Prepares clear and complete service reports and ensure that these are submitted on time (warranty claims, working hours, Quality Improvement System (QIP), Failure Analysis System (FAS) etc.) + Registers the identified product quality issue in the system. + Assists in project execution – installation support, commissioning etc. + Executes the agreed maintenance services and SLA for service agreements. + Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads. + Provides technical support to ASP upon need, in the markets served by ASPs. + Manages complex projects execution. + Provides input for the content of the maintenance contracts. + Makes complex root cause analysis on unplanned down-time events. + Coaches and supports the development of the junior field engineers + Prepares inputs for quoting out-of-warranty repairs + Collects installed base information + Continues learning and development to build up hands-on service capability + Master’s the use of service tools and equipment + Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers **Your background** : We imagine that you have: + Technical education knowledge of electrical engineering, application knowledge + 5-7 years of work experience in the industry or comparable environment. + Experience with pump technology + SAP experience preferred + Knowledge of controls, remote monitoring and connectivity + Experience driving well-defined processes within the service environment. + Ability to participate in work with processes or projects within the service environment. + Knowledge of best practices and relevant practices, systems in the service environment **What’s in it for you?** **Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment** guided bysix core values (https://www.grundfos.com/about-us/our-purpose-and-values) **.** **In addition, your day-to-day benefits include:** + Ifyou’ll be workingfromyour home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where **you can engage, learn, and have fun with colleagues** + On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice + Annual bonuses, health insurance, parental support, internal well-being consultants and programmes + Access to the modern Grundfos Academy to pursue further both personal and professional development + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly **Do you want to learn more?** If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com . If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they like working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job details** Workplace: Onsite Position Job Location: Jakarta, Jakarta Raya, Indonesia Contract Type: Full-Time Employment Type: Regular