At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Under limited supervision, the Field Claim Specialist Auto is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuation and negotiates complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.

Key Responsibilities

Documents a claim file with notes, evaluations, and decision-making processSummarizes documents and enters into claim system notesEvaluates diminished value in a complex claimPrepares damage estimates or valuation for complex claims and locates partsInvestigates complex files, reviews damage, take photos, and determines reparability or total lossMay work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines repairability and if repairs can be settled rapidlyResponds to complex arbitration contentionsNegotiates and settles complex claims in accordance with business unit best practicesInitiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate partiesExperience with Mitchell, Claim Center, Progi and/or Guidewire

 

Education4 year Bachelors Degree (Preferred)

 

Experience2 or more years of experience (Preferred)

 

Supervisory ResponsibilitiesThis job does not have supervisory duties.

 

Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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