The primary job function of the Field Application Specialist includes but not limited to:
Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives.Conduct product application trainings to customers and to internal team members.Manage product evaluation at customer site to meet business objectivesSupport sales personnel to achieve team objectivesHe/she needs to be independent, self-motivated, likes to work with different people and can work under pressure. He should be ready for frequent traveling as almost 75% traveling is required in this position. Possess positive attitude towards work, forthcoming, ability to multi-task, creative in handling technical application service matters/problems. He/she should possess exceptional verbal and written communication skills, excellent inter-personal skill, soft skill in customer relation management, organization skill, as well as excellent technical analysis and problem-solving skills.
How You’ll Make an Impact:
Provide pre- and post-sales technical application supportProvide post-sales technical application support & training mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectivesDevelop a systematic troubleshooting approach to diagnose common application problems to be shared among team members.Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectivesConduct pre-sales product presentations and demonstrations.Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS.Work with manager to devise the yearly application training planEnsure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved.Log in all field visits in Salesforce (SFDC) and upload supporting reportsMaintain internal documents for application trainings conductedEnsure all instruments used for evaluation are properly accounted forCollect reference/performance letters for different products from customers regularlyPresentation on specific product applicationsPrepare materials required for workshop/exhibitions & seminarsManage relationships with key customers & develop reference/key seminarsManaging products performance related complaints and replacement requestsSubmit product related complaints to Product team in timely fashion and do the evaluationEnsure that all relevant documentation is in order and traceableWhat You Bring:
Experience of working in life science research laboratory for at least 2 years.Proactive and passionate to provide excellent support to meet customer satisfaction.Excellent written, oral communication and presentation skills.Must have proven track record of hands-on experience in conducting wet lab experiments for at least 2 of the techniques (preferably more)Protein Purification (FPLC) ChromatographySDS-PAGE, Western Blotting, Imaging (Protein/DNA gel & blot documentation)PCR, Electrophoresis, Real-Time PCR, TransfectionDroplet Digital PCR (ddPCR)Flow cytometry, cell Imaging & cell cultureELISA, Multiplex Immunoassays and use of different antibodiesExperience at managing evaluation and trainingProven track record to meet customer satisfaction in a technical support environmentAble to work independently and pro-activelyPreferably Ph.D. in Life Sciences (Biotechnology, Biochemistry, Microbiology etcMinimum 2 years working experience in a life science research laboratory with strong technical understanding of laboratory proceduresSuperior technical application knowledge of diagnostic/research methodologies
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including competitive insurance plans for you and your immediate family, Annual Health checkup , Marriage Leave, Paternity Leave ,Employee Assistance Programme , extensive learning and development opportunities, and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resum
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