Job Family: Software Req ID: 469082 Job Description The primary purpose is working closely with customers to manage technical engagement that support sales campaigns. Uses professional concepts. Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Has basic product knowledge for a single product and uses basic to advance technical skills to drive Mentor Graphics product into customer projects. Is starting to develop the business skills needed to support Mentor Graphics and the customer. Typically interacts with lower-level to mid-level employees at customer sites and exercises judgement within defined procedures and practices to support the assigned account.