Field Account Manager, Baltics Location:  Warsaw (hybrid / minimum twice a week in the office) This role requires regular travel to meet clients in person across the Baltics region, supporting face-to-face relationship building and client engagement. About the Business: LexisNexis Risk Solutions empowers organizations worldwide to tackle complex challenges in Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), Identity Authentication, Fraud and Credit Risk Mitigation, and Customer Data Management. By combining advanced technology with deep industry expertise , we help our customers make faster, more confident decisions while managing regulatory compliance and reducing risk. About the Role: Our Warsaw office has grown rapidly—from a small team at launch to over 30 employees today—reflecting our expanding presence in CEE/CIS regions . We are seeking a motivated Field Account Manager who enjoys nurturing client relationships through regular face-to-face and online meetings . This role requires a proactive, empathetic person who balances excellent customer care with business focus and thrives in a dynamic, fast-paced environment. Main Responsibilities: + Build strong, trust-based relationships with clients and internal teams through effective networking and communication. + Demonstrate a genuine willingness to assist by resolving clients’ issues comprehensively, not just addressing immediate questions. + Monitor contract renewals proactively, ensuring timely follow-ups and preventing lapses. + Identify and pursue upselling and cross-selling opportunities that benefit clients and the business. + Champion customer satisfaction as a primary objective , ensuring clients feel valued and supported. + Analyze internal data including product usage, billing, invoices, contracts, and overages to inform client conversations and problem-solving. + Manage escalations sensitively and professionally, handling difficult conversations and client concerns with tact. + Conduct regular face-to-face Quarterly Business Reviews (QBRs) to review performance, discuss challenges and opportunities. + Approach clients through multiple channels — in person, phone calls, and video meetings — to maintain strong engagement. Experience / Qualifications: + Fluency in English and at least one of the following languages: Russian, Lithuanian, Latvian, or Estonian. + 3- 5 years of experience in a customer-facing role, ideally as the first point of contact for clients, managing a broad range of inquiries and issues. + Empathetic, kind, and nurturing attitude with strong human values, combined with a solid understanding of business objectives to maintain a healthy balance between client care and commercial priorities. + Ability to handle stressful situations calmly and effectively, with strong prioritization and time management skills to manage a varied workload. + Positive attitude and a fast, accurate work style. + Willingness to learn continuously and embrace new challenges in a changing environment, supported by comprehensive company-paid training programs. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.