Job Description:

COST:

Challenge and validate suppliers commercial quotations, standard exchange and loan offers in line with procurement guidelines (flat rate, Time & Material, Power-By-the-Hour (PBH)).

Create justification dossier to recharge customers in case of Customer Induced Damages (CID).

Contribute to Achieving the global FHS Repair cost target.

LEAD TIME:

Ensure that the supplier is repairing and delivering parts in due time according to its contractual obligations.

Identify issues root causes of delays and implement corrective actions, including at supplier's facilities.

Prioritize AOG and Critical customer's requests.

QUALITY:

Organize regular conference calls and meetings with the suppliers to address open issues, repair status, backlog situation and data reconciliation; propose process improvements where required.

Ensure that the Supplier is respecting technical standards (SB, upgrades,...) workscopes (minor, major, repair...) and certification (EASA, FAA, CAAS,...).

Manage quarantines on parts returned from the shop, analyze and report recurrent issues and implement recovery plans.

CONTINUOUS IMPROVEMENT:

Contribute to the continuous improvement and problem solving within Repair Operations.

Work closely with the method and tool team and guarantee the quality of the data in the system.

Provide precise information on the parts status and statistics of operational events to stakeholders.

Monitor and mentor the subcontractors supporting our daily administrative tasks.

SECONDARY RESPONSIBILITIES:

Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.

Carry out any other task as directed by the superior.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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