The Selling Partner Support organization in Amazon provides world-class support to global Selling Partners, and is looking for a passionate Product Manager to lead support development with the FBA business. This role is a key leader on the Global Process Management organization and is responsible for Defect Elimination and Emergent Business Support for all FBA businesses. This role owns the support product roadmap which requires prioritization to improve the support we provide to sellers through coordination with business, content, editorial, and support operations teams. This role is a highly visible senior leader on the Partner Engagement team and will be a customer obsessed product manager who excels at stakeholder management and isn't afraid to own big initiatives. This leader will own mechanisms with a team of dedicated program and product managers and work with an extended team to identify and eliminate upstream defects in the Support Experience and change management initiatives in partnership with business teams across FBA & Selling Partner Services.

This is a high-impact role requires strong attention to detail and the ability to manage multiple projects and competing priorities.

At Amazon, we write a lot, and in this role you will have the opportunity to showcase and hone your writing skills by presenting your ideas and extended product roadmaps to senior leadership in regular business reviews.

Key job responsibilities
Successful candidates will have the following:

Strategic vision based on rigorous analytics. Not only do you have a deep intuition for customer needs, you are also adept with quantitative data sets. Your innate curiosity drives you to find new ways to learn more about your customers and the industry.

Convincing communication. You thrive in environments with a wide range of stakeholders across various functions, and possess a toolkit of communications that enables you to construct engaging and conclusive narratives.

A strong sense of urgency to deliver products that customers love, in the shortest amount of time. You cannot wait to delight customers, and execute relentlessly and innovate constantly as a result. When faced with hurdles, you enable your team and collaborate with your teammates to find mutually beneficial solutions.