OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The FAS Accounts Payable Supervisor is responsible for supervising our global Finance and Accounting Services (FAS) organization. This job has a significant focus on data-driven performance and SLA adherence. This position promotes a customer-centric culture & is dedicated to employee training & goal-setting in a fun working environment. Must be able to scale for growth with a growth mindset. The Supervisor reports to the AP Processing Manager.

Responsibilities

Daily Operations, Customer Service, and People Management:Focuses on talent development, building a strong team of highly capable and competent employees processing 140+ invoices per day through the OCR and proprietary softwareProvides training, mentoring, & daily guidance to team members including a daily huddleReviews daily metrics to track employee performance (KPIs), customer SLA, and daily activity in the customer's tenant.Review customer cases to find opportunities to coach the team & ensure cases are followed up in a timely mannerReview duplicates, large page counts, suspended jobsOversee supplier setup, process, and documentationOversee in YE 1099/1096 and 1099 Enhanced processOversee the Hypercare team  & become proficient at developing coding rulesParticipate in customer QBRs, build decks, host meetings, & provide feedback to the teamSupports the FAS Director, Managers, and SupervisorsSystem Oversight:Fix the XML on processing errors (currency and remit to connection)Clearing conflicts as needed, open a ticket, provides examples for the Kofax administratorProvide PDFs to be trained in Kofax to the Kofax administrator quarterlyMonitor Unassigned tickets dailyOffboarding customer-close email, PO box, removing the import source in Kofax

Competencies

Crisis management- critical thinking skills to solve the issue, manage the tasks and the team when there is a system failureIdentifies and solves problemsStrong customer service orientation with excellent oral and written communication skills, including the ability to communicate effectively in challenging situationsAbility to think strategically and also act operationally while managing the teamSelf Starter; Leads with a growth mindset

Qualifications

Education/Certification Requirements

Bachelor's degree

Required

5-10 years of management and leadership experienceBreadth of understanding of Finance and accounting, Accounts Payable, KPIs, Operations/Customer Service, Outsourcing, and SLAsExperience managing large teams in a shared services or outsourcing environmentCustomer focusedSystems savvy; proficient with Microsoft ExcelExperience with the following processes:Order to CashProcure to Pay1099/1096Supplier Setup and MaintenanceOCR, Machine learning, Artificial intelligenceSystem maintenanceCritical thinking/Problem-solving skills

Preferred

Knowledge of Kofax and Salesforce a plusAscend or Concur AP Processing.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.