Job Description:

Job Title: Family Support Provider 

Location: Springfield, Missouri 

Department: Women & Children 

Employment Type: Full Time 

Job Summary: 
Join our compassionate and collaborative team as a Family Support Provider, where you will make a meaningful difference in the lives of families with children facing mental health challenges. In this role, you will empower parents and caregivers by providing essential support and resources, helping them navigate their child's emotional needs. You will play a vital role in developing wellness plans and coaching families towards improved health outcomes. If you are passionate about helping others and possess strong interpersonal skills, this position is for you! 

As a Family Support Provider, you will work closely with Community Support Specialists to create a supportive network for families, guiding them through the complexities of mental health services. Your efforts will be instrumental in facilitating essential services for children and families in need. 

This position offers… 
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost  
• Mileage Reimbursement – Company paid for work functions requiring travel 
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition 
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce 
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more 

Key Responsibilities: 
• Assist and coach families to enhance their understanding of their child's needs, fostering positive relationships with child and family team members. 
• Provide valuable resources such as videos, books, and articles, while offering moral support during crises. 
• Help prepare for meetings and engage in activities defined by the treatment team and family. 
• Develop individualized service plans tailored to the family's needs and participate in staffing for continuity of care. 
• Facilitate outside referrals for issues not addressed within the treatment milieu. 
• Assist with intake processes and represent the agency professionally. 
• Document all services provided in accordance with standards. 
• Provide crisis intervention when necessary and facilitate group education sessions. 
• Obtain training for professional development and participate in activities that promote recovery and resilience. 
• Assist parents/caregivers in coping with a child with serious emotional disturbances, modeling resilience through peer support. 
• Offer individual or group services focused on education and support, sharing lived experiences of recovery. 
• Help parents/caregivers recognize their resilience, connect with community resources, and develop a support network. 
• Encourage independent choices and proactive involvement in their child's treatment, identifying strengths and resources for recovery. 
• Adhere to system policies and the Code of Conduct. 
• Demonstrate understanding of health service systems and assist program participants in securing resources for healthy living. 
• Conduct assessments to aid in developing individualized family plans. 
• Engage families in the wellness process, serving as advocates in agency and community settings. 
• Monitor progress and provide support and coaching, ensuring the implementation of family plans. 
• Identify options for agencies to meet family needs and build positive relationships with family members. 
• Facilitate presentations on local resources and services, assisting families in learning health management skills and self-advocacy. 
• Collaborate with team members to connect with community resources and plan wellness activities. 
• Participate in organizational processes as directed by leadership. 
• Serve as a member of a multidisciplinary team, supporting the development of family plans based on individual strengths and needs. 
• Perform all other duties and responsibilities as assigned. 

Education, Experience, and/or Credential Qualifications: 
• A High School Diploma or GED is required. 
• Must be at least 21 years of age. 
• Must meet the state qualifications required to obtain the Family Support Provider credential. 

Additional Qualifications: 
• None 

Keywords: Family Support Provider, mental health, family support, wellness plans, community resources, emotional disorders, coaching, crisis intervention, recovery, resilience 

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.