If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.  We are looking forward to a FAE Senior Engineer, Overseas in Eaton’s electrical business, based in Shenzhen, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.  This exciting role offers opportunity to:

What you’ll do:

• Responsible for effectively supporting the sales activities in business growth and customer engagement to achieve the sales targets.

• Responsible for providing the professional technical response.

a. Responsible for professional service such as product inquiry, product technical support, and appropriate assistance for marketing activities

b. Arrange suited product or service training course by sales team’s demand

c. Diagnostics/troubleshooting of Eaton electrical, electronic, and UPS

e. Interdepartmental communication regarding complaint resolution and root cause analysis

f. Close cooperation with Interdepartmental of Eaton group to process all customer service issue and to identify customer complaints.

g. Liaising and maintaining customer relationships whilst maintaining quality customer service.

H. Oversea travel available if needed

  

Qualifications: Bachelor’s degree in electrical and Electronics or related.Minimum 5 years of related working experienceKnowledgeable in UPS products and applicationsMust be able to make technical proposal presentations to customers and consulting engineers.Factory and field troubleshooting methods and equipmentElectrical installation methods, practices, and the National Electrical CodeFluent in English and Chinese requiredCustomer focusedGood communication skillResult-oriented with good problem-solving skills

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.