Job Summary:

WHO ARE YOU?

Do you enjoy dance music and venue development? Do you excel at creating unforgettable guest experiences, streamlining operations, and driving cross-departmental success? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the Experience. Is this you? Read on…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.  The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

Factory Town, located in Hialeah, Miami, is more than an event venue; it transcends boundaries with its industrial-meets-organic charm, hosting five unique stand-alone spaces. Uniting cultures through music and the arts, it currently stands as Florida’s unparalleled and most desirable venue experience.

THE ROLE

The General Manager is responsible for all aspects of the entertainment venue and business operations. This is not a remote position.

RESPONSIBILITIES

Venue Development & Management

Clearly communicate performance expectations to direct and in direct reports while providing constructive, developmental and consistent feedback

Oversee and manage performance conversations with direct reports and other members of management timely and effectively

Create incentives for improvement and development

Set realistic and attainable goals for department heads and provides encouragement and direction

Prepare timely and productive performance reviews/feedback

Oversee all management compensation decisions and ensure decisions are made with parameters of company compensations program

Ensure that department heads are consistently providing feedback and development to team members

People Management & Development

Oversee all management discipline and terminations with HR/Senior Management

Respond to misconduct/policy violations immediately, consistently and in accordance with company procedures and through investigations and gathering of information

Follow all company procedures on terminations, including consulting with HR/Senior Management in advance of all terminations, in a professional, unemotional, and respectful manner and ensure all management act the same

Recruit, hire, train and provide support in onboarding team members, clients, vendors and partners when needed

All other projects and initiatives as identified

Compliance & Workplace Standards

Facilitate productive and concise meetings while ensuring positive interaction among all participants, providing the opportunity for voices to be heard

Encourage open and candid discussions among teams while encouraging debate and positive confrontation among teams

Shares useful information with other venues and with home office

Responds promptly to all emails, voicemails or calls from staff, other members of management or home office

Overall Venue Leadership

Creates culture and character for venue and work environment through their own conduct as well as by consistent awareness of actions of all managers

Act as resource for entire venue while ensuring all team members have compassion and empathy forum to raise concerns

Communicate in a compassionate, yet fair and consistent, manner to all individuals

Create, inspire and encourage synergy between all venue departments, mediates and resolves disputes and takes an active leadership role in all venue emergencies

Create, encourage and enforce of and ensure compliance with all company-wide policies and standards

Partner with Counsel on all venue litigation matters, ensure that all venue permits, certificates and licenses are maintained, up to date and posted as required by law

Talent Relations

Understands music industry trends, partners with talent buyer(s) in reaching decisions regarding talent; provides direction to and manages Talent Buyer in selecting and booking talent while analyzing the financial results of the different types of talent choices

Ensures that needs of artists and industry representatives are met, and the artists receive excellent experience in playing at our venue

QUALIFICATIONS

8+ years experience a general manager or operations manager in live events, venues and/or clubs or hospitality industry

Degree in hospitality, business management, or marketing or related experience

8+ years experience of people and team management

Proficient in budgeting, reconciling and analyzing event operations excel spreadsheets

Responsible for Alcohol Awareness Training Certification or Equivalent

Flexible schedule with the willingness and ability to work nights, weekends and holidays

WORK ENVIRONMENT

Must be able to tolerate loud noise levels & busy environments

May work in drastic temperature climates

Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

Salary Pay Range: $125,000.00 - $150,000.00 USD

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.